'Special Circumstances' orders can be made only after a customer has personally contacted UCA staff, (or vice-versa), and UCA has suggested this pathway to the customer. Usually it is because of the following circumstances:
1. The customer has made a mistake, but the order has gone through.
2. The customer's credit card was unable to be cleared. In this case, UCA staff will personally contact the customer. It is more secure to re-enter your credit card details via a re-directed order than to send them by email.
3. The customer wishes to make changes or additions to their order very soon after the order has gone through. It may not be possible to make changes after a few hours, depending on when UCA has packaged your parcel. You are welcome to email UCA to ask if your order has been processed yet, as there is no set time in which orders are processed (sometimes it can be several days - especially when weekend or holiday time intervenes, or when UCA is awaiting stock).
4. The customer wishes to purchase an album not listed on our children's website, but produced for the adult-contemporary market via our studio. (Our adult titles are normally purchased via download sites such as iTunes, or UCA Worldwide. We sell albums by master New Zealand guitarist, Graham Wardrop, as well as albums by UCA staff, both David Antony Clark and Radha Sahar.)
How to make a Special Circumstances Order
If UCA staff have suggested you make a special-circumstances order, then click the Make a Special-Circumstances Order Now link at the bottom of this paragraph: it will take you a product-free page so you can enter the checkout without having to place a normal product order. From there you can make special requests, and safely enter credit-card or other details.
Log in, enter your details (or re-enter any changed details), and/or type your requirements in the 'Any Special Requests' box in the checkout. Include your correct credit card details and all should be well. IF you are correcting or updating a previous order, the new Order Confirmation email you receive attributes a new number to your special order, since the software thinks it is a new one. UCA staff, however, will know to look out for it and to give it the special treatment!
Make a Special Circumstances Order Now