UCA orders are processed promptly. In general your order will arrive within 7-10 days and in New Zealand often sooner.
The dispatch process is only longer where back orders apply. In the rare event that a supplier lets us down, we will contact you to discuss what your options are.
Shipping & Delivery
Can My Order be Sent to Someone Else?
Yes. If you want your parcel delivered to a different address, and the bill sent to you, please fill in the 'Alternative Address' section in the checkout.
If you want the bill/receipt to be sent to the alternative address, along with the parcel, please request this in the 'Special Requirements' box at step 4.
There may be other requests you wish to add. Please also write them in the 'Special Requirements' box, for example:
"This is for her birthday - is it possible for the parcel to reach her by ..." or
If you want the bill/receipt to be sent to the alternative address, along with the parcel, please request this in the 'Special Requirements' box at step 4.
There may be other requests you wish to add. Please also write them in the 'Special Requirements' box, for example:
"This is for her birthday - is it possible for the parcel to reach her by ..." or
How Long Will My Order Take to Arrive?
Delivery in New Zealand
Courier: Local orders sent by courier mostly arrive the next day, though the courier company will not guarantee this, generally claiming delivery within 3 working days. If you are concerned, email or phone us and we will instigate a tracking enquiry. We will also give you the information you need to track from your end.
Post: Most customers choose the post option. NZ Post does not guarantee delivery within their target of three working days, but parcels usually arrive within that time frame. Please allow up to 2 days for UCA fulfilment, and you're looking at a working week. Still, orders often arrive sooner than this.
If your order has not arrived in 7-10 days, please email or phone us so we can look into it.
Delivery to Australia
International Air usually takes between 4 - 7 days.
Worldwide Delivery
We ship by International Air. Most orders take 8-16 days. If your order has not arrived in 16 days, please email or phone us so we can look into it.
Courier: Local orders sent by courier mostly arrive the next day, though the courier company will not guarantee this, generally claiming delivery within 3 working days. If you are concerned, email or phone us and we will instigate a tracking enquiry. We will also give you the information you need to track from your end.
Post: Most customers choose the post option. NZ Post does not guarantee delivery within their target of three working days, but parcels usually arrive within that time frame. Please allow up to 2 days for UCA fulfilment, and you're looking at a working week. Still, orders often arrive sooner than this.
If your order has not arrived in 7-10 days, please email or phone us so we can look into it.
Delivery to Australia
International Air usually takes between 4 - 7 days.
Worldwide Delivery
We ship by International Air. Most orders take 8-16 days. If your order has not arrived in 16 days, please email or phone us so we can look into it.
What Are the Shipping Charges?
All prices below are in New Zealand dollars, and for the shipping of CDs. Please contact us if you want to make a special arrangement re books or posters, as we do not generally ship books & posters worldwide.
Delivery Within New Zealand
Flat rates apply for both our postal and courier parcels.
Post
$6.00 for any number of items.
Courier
$8.00 for any number of items.
For Delivery to Australia
Rates vary depending on the weight and size of your parcel. Your order is sent via International Airmail.Should you wish to order a significantly large number of items, please email us so that we can discuss reducing the comparative costs.
First item - $8.00
2 -4 items - $1.00 per additional item
5 -7 items - .80c per additional item
8 -10 items - .60 c per additional item
All further items .40c per additional item
For Worldwide Delivery
Rates vary depending on the weight and size of your parcel. Your order is sent via International Airmail. Should you wish to order a significantly large number of items, please email us so that we can discuss reducing the comparative costs.
First item - $12.00
2 -4 items - $1.80 per additional item
5 -7 items - .$2.00 per additional item
8 -10 items - .$2.50 per additional item
All further items .$2.00 per additional item
Delivery Within New Zealand
Flat rates apply for both our postal and courier parcels.
Post
$6.00 for any number of items.
Courier
$8.00 for any number of items.
For Delivery to Australia
Rates vary depending on the weight and size of your parcel. Your order is sent via International Airmail.
First item - $8.00
2 -4 items - $1.00 per additional item
5 -7 items - .80c per additional item
8 -10 items - .60 c per additional item
All further items
For Worldwide Delivery
Rates vary depending on the weight and size of your parcel. Your order is sent via International Airmail.
First item - $12.00
2 -4 items - $1.80 per additional item
5 -7 items - .$2.00 per additional item
8 -10 items - .$2.50 per additional item
All further items