Building Character - Universal Childrens Audio - Award-Winning Children's Music

All UCA orders are processed as soon as possible - often the same day or the next. They usually arrive within approximately a week.

Exceptions
Normal delivery time may be delayed if we are awaiting delivery of a particular stock item. This doesn't happen very often, but because it can from time to time, delivery can be delayed up to 2 or 3 weeks. In the rare event that a supplier lets us down, we will contact you well ahead of time to discuss your options.

Yes. If you want your parcel delivered to a different address, and the bill sent to you, please fill in the 'Alternative Address' section in the checkout.

If you want the bill/receipt to be sent to the alternative address, along with the parcel, please request this in the 'Special Requirements' box at step 4.

There may be other requests you wish to add. Please also write them in the 'Special Requirements' box, for example:

"This is for her birthday - is it possible for the parcel to reach her by ..." or

Delivery in New Zealand
Delivery is by Courier. Local orders often arrive the next day in urban areas, though the couriers will not guarantee this, quoting 'target delivery within 3 working days' to cover them should unusual circumstances occur. If your parcel has not arrived in approx 1 week, please email or phone Ode and who will instigate a tracking enquiry. You may also request the information needed to track your parcel from your end.

Delivery to Australia
International Air usually takes between 3 - 6 days.

Worldwide Delivery
We ship by International Air. Most orders take 5-10 days. If your order has not arrived in 14 days, please email or phone us so we can look into it.

Rates vary depending on the weight and size of your parcel, and the distance it is sent. Freight charges are not for profit, and are as close as possible to what the distributor pays for your parcel to be packaged and sent.

All charges are in New Zealand dollars.