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Product
- Any physical items, goods, products purchased from Universal Children’s Audio (UCA), are the products listed in this website (“product”).
- Customers purchasing digital download files (MP3's) from the UCA Music Download Store, having followed the link from ucamusic.com, understand that they have left the UCA Music site and entered a separate site. The terms and conditions of the new site (UCA Music Download Store) then apply, not the terms and conditions listed here.
- When purchasing a product, customers agree to pay the price of that product plus any taxes applicable and freight costs as stated on the website on the day of purchase. The relevant purchase price will be confirmed by UCA by way of an order confirmation.
- Prices shown are inclusive of Goods & Services Tax (GST). Products purchased within New Zealand will incur GST. GST will not apply to international orders.
- UCA reserves the right to change its prices at any time.
- Freight charges are listed separately on the ucamusic.com website, FAQ section, Shipping & Delivery page.
- Purchased product will be dispatched with an invoice/receipt folded inside an ‘Invoice Enclosed’ protective plastic pocket on the outside of the package.
- Casual customers agree to pre-pay for their product. Product will not be dispatched until the payment is received and cleared.
- Schools, shops, and organisations that have applied for, and have been granted an invoice-based credit account (“Account”) with Universal Children's Audio may pay by invoice. Accounts must be paid by the 20th of the month following the month of purchase. Late payments will incur interest calculated at 20% pa, accrued monthly.
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Direct Credit payments may be made into the bank account of UCA:
ANZ Bank, Porirua Branch, Account Number 01-0546-0161981-00. As a reference, customers must include their name as stated on the invoice (first & last, or name of organisation). - Product orders are processed and dispatched as soon as possible. In general, delivery of orders within New Zealand will take less than a week and international orders will take 7-14 days. While best endeavours are made by UCA to use effective freight providers, UCA cannot guarantee delivery by certain day.
- Where back-orders apply, delivery may take longer than 7-14 days. In the rare event that a supplier lets us down, we will contact you to discuss what options are available.
- Orders may be delivered to an address other than the customers address (alternative address) yet billed to the customer’s address, provided the customer has communicated all required details at the time of ordering. Alternatively, those details may be communicated by email, mail, or telephone before the product order has been dispatched. Customers understand that, unless they specify that the invoice/receipt is to be delivered with the product order to the alternative address, it will be sent separately to the customer's address, either by mail or email.
- Customers who do not receive their product order within 14 days are asked to contact UCA. Should UCA not be able to locate the missing the product order, UCA may send a replacement.
- Where a customer’s order is urgent, UCA will make all efforts to have the product order delivered in the customer’s requested time-frame. However, UCA cannot take responsibility if the product order does not arrive in time.
- Where product reaches the customer in a damaged condition, customers are asked to contact UCA so we can decide together how to rectify the situation.
- Product may be returned for a refund, but must be received by UCA within 14 days of the customer having received the product.
- A full refund is given where the product is faulty and that fault is not caused by the customer. Where a CD does not play on the customer’s CD player, the customer must take steps to ensure it is not their player that is rejecting the format, or that the player is faulty.
- Customers are responsible to meet the freight cost of returning product to UCA.
- If on receipt of the product it is found to be no longer required, customers are invited to exchange it. If an exchange is not suitable, customers will be fully refunded the original cost of the product. A full refund will be given provided the product is received by UCA in good, saleable condition.
- To ensure that product is not damaged in return transit, customers must pack them adequately in cardboard. Damaged product returned in bubble wrap alone will not qualify for a refund.
- Refunds will be given as credit notes or as financial payments, depending on what the customer prefers.
- UCA owns the intellectual rights to all of its recordings. They may not be copied, either physically or in digital form without permission.
- UCA reserves the right to store all the contact details that customers enter into the UCA website and to use that information for the marketing activities of UCA.
- UCA will not store customers’ credit card details after the relevant product order has been fulfilled. Should customers want UCA to retain their credit card details, a request may be made to UCA.
- UCA will at all times keep its customers’ details confidential, and not disclose, sell, or forward them to any other party.
- If any dispute arises out of, or in connection with, any product order, the parties agree that they will attempt to resolve the matter through good faith negotiations before commencing any proceedings. Any dispute or proceedings will be subject to the exclusive jurisdiction of the courts, and will be construed in accordance with the laws, of New Zealand.
Prices
Payment
Delivery
Delivery Problems
Intellectual Property
Data Protection
Dispute Mediation